1. Who We Are

CLUE Integrated Group (CIG) is an Egyptian company providing integrated marketing and software solutions, including digital marketing, software development, Odoo ERP implementation, video production, events, and creative design services.

Data Controller: CLUE Integrated Group

Website: https://clue-group.com

Email: support@clue-digital.com

2. Information We Collect

We may collect the following categories of personal information:

Information You Provide Directly

Name, email address, phone number, company name, job title, and any messages submitted through our contact forms, consultation requests, or helpdesk.

Usage & Technical Data

IP address, browser type, operating system, pages visited, time spent on pages, referring URLs, and device identifiers — collected automatically when you visit our website.

Cookies & Tracking Technologies

We use cookies, pixels (including the Meta/Facebook Pixel), and similar tracking tools to improve your experience, analyze traffic, and deliver relevant advertising.

Communications Data

Records of correspondence, emails, and support tickets you send to us, including job applications submitted via our careers page.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our services and website
• Respond to your inquiries, consultation requests, and support tickets
• Send you relevant service updates, proposals, and marketing communications (with your consent where required)
• Run targeted advertising campaigns on platforms such as Facebook, Instagram, Google, and LinkedIn
• Analyze website usage and measure the performance of our marketing campaigns
• Process job applications and manage recruitment
• Comply with applicable legal obligations and enforce our terms
• Prevent fraud, unauthorized access, and other harmful activities

4. Legal Basis for Processing

We process your personal data on the following legal bases:

[CONSENT]  For marketing emails, cookies, and the use of tracking pixels such as the Meta Pixel.

[CONTRACT]  To fulfill a service agreement or respond to a consultation or project request you initiated.

[LEGITIMATE INTEREST]  For analytics, security, improving our services, and business development, where your interests do not override ours.

[LEGAL OBLIGATION]  Where required by Egyptian law or applicable international regulations.

5. Facebook Pixel & Advertising

Our website uses the Meta (Facebook) Pixel, a tracking tool that helps us measure the effectiveness of our advertising by understanding actions visitors take on our website. The Pixel may collect your IP address, browser information, page interactions, and conversion events.

This data may be used to:

• Measure and optimize our Facebook and Instagram advertising campaigns
• Build custom and lookalike audiences for retargeting
• Track conversions such as form submissions or consultation bookings

For more information on how Meta uses this data, please review Meta's Privacy Policy at https://www.facebook.com/privacy/policy/. You can opt out of Meta's ad targeting at facebook.com/ads/preferences.

6. Sharing Your Information

• Service providers: Trusted third parties that help us operate our website and deliver services (e.g., hosting, CRM, email platforms, analytics tools, and Odoo).
• Advertising platforms: Meta (Facebook/Instagram), Google, LinkedIn, and similar platforms for the purpose of running and measuring ad campaigns.
• Business partners: Where you have requested services that involve collaboration with a third party.
• Legal authorities: Where required by law, court order, or to protect the rights and safety of our company or others.

7. Cookies & Your Choices

We use the following types of cookies:

You can manage or disable cookies through your browser settings. Note that disabling some cookies may affect the functionality of our website.

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by applicable law. Inquiry and consultation data is typically retained for up to 3 years. You may request deletion of your data at any time (see Section 10).

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include HTTPS encryption, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Withdraw consent at any time
• Object to certain processing
• Request data portability

To exercise any of these rights, please contact us at support@clue-digital.com. We will respond within 30 days.

11. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us and we will delete it promptly.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any external websites you visit.

13. International Data Transfers

CLUE Integrated Group operates in Egypt. When using third-party platforms such as Meta, Google, or LinkedIn, your data may be transferred to and processed in countries outside Egypt. We ensure such transfers are made under appropriate safeguards.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you by updating the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Company: CLUE Integrated Group

Email: support@clue-digital.com

Website: https://clue-group.com